Exchanges and Returns

Stress Free Printing
We stand behind our products with a one year guarantee that begins on the date of your purchase.  If you are ever not satisfied with your purchase we will replace it or you may return it for a refund or store credit.  Don’t be caught empty handed, stock up on your printing supply needs. Our guarantee has you covered in case any issue arises.  Most issues can be resolved quickly by contacting one of our knowledgeable customer service team members.

Replacements
Most issues can be resolved quickly by contacting one of our knowledgeable Customer Service Team Members. If we are unable to resolve your issue we will gladly send you a replacement cartridge. Replacements will be shipped out upon receipt of the defective cartridge along with a completed RMA (Return Merchandise Authorization) form; however your defective cartridge(s) must be received within 30 days from the issue date of your Return Authorization.

Refunds and Exchanges
If you have ordered the wrong product, or if you have purchased a new printer and the product you previously bought does not go with your new printer you can exchange the product as long as it is unopened and falls within our one year return policy. If the box has been damaged, opened or any seals broken we are not able to accept this product for an exchange.

If you would like to return your item(s) for a replacement, exchange or refund, please click on the link below to request a return merchandise authorization number and pre-paid shipping label.  After the request is made you will receive an email from our returns department with your RMA (Return Merchandise Authorization) number and a postage paid return label. Refunds are credited back to the method of payment that we have on file. If you wish to exchange your products we will credit the method of payment we have on file and you will need to place a new order using any payment method you choose. A new order number will be issued and an email will be sent to you at the close of our business day. All returns and exchanges are processed or reshipped within 7-10 business days of the products arriving back to us.

Please click here to request a shipping label to return merchandise.
 

We only accept products back for an exchange or store credit for 365-days after the purchase was made. Only products purchased from us can be returned for an exchange and unopened products must be in good condition. We are not responsible for products sent to us that are past our warranty period or not ordered from our company. If we receive products that do not qualify for a refund or replacement, they will be sent to our recycling center. All returned cartridges will be tested and weighed to verify condition and usage before a replacement or refund is processed.  All returns are processed, refunded, and replacements shipped within 7-10 days of our receipt of the item.  Your shipping expense for returning the item(s) will be reimbursed in the form of store credit as long as a receipt is sent in with the cartridge.  Please note that we only give credit for USPS First Class Mail shipping. 

Refunds
You may return any item for a refund for 60-days after the purchase was made .  On all returns you will be refunded the price you paid for the items you return. The original shipping charge will not be refunded unless we made a mistake with your order. All refunds require a return authorization number. Refunds are processed within 10-14 days or our receipt of the item and will be issued by the method paid. For all returns processed over 60 days from the purchase date you will be issued a store credit that is good for one-year.

Shipping Charges 
Shipping charges are nonrefundable, except in the event of a packing error. The following guideline applied to orders where customers received free shipping: Customers receiving free shipping will be credited the full purchase price of all products returned less $3.95 for shipping if their entire order is returned for a refund.

 

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