F.A.Q.

How do I redeem my EnviroInks Rewards Points (Store Credit)?
Each reward point is worth $0.25 and are valid for 365 days from the issue date. To redeem your EnviroInks Reward Points (store credit) please follow these steps.

1. Log Into your account. Click Here EnviroInks Login
2. On the "Secure Checkout" page, select "Reward Points" under "Payment Methods"
3. Enter the number of Reward Points you would like to apply towards the order
4. Check the "terms and conditions" check box located at the bottom of the page
5. Click on "Submit" at the bottom of the page
6. If a balance is still due for the order, select your preferred method of payment and repeat steps 4 thru 5
    Please note that Reward Points do not apply to shipping and taxes

How does the EnviroInks Rewards Program work?
You can earn points for returning your empties.  You can use these for credit towards future purchases.
1. Save your empty cartridges!
2. Mail your empties to us.  Make sure you write on the outside of the package your account username that you created when you registered.
3. Within 1-2 weeks your empties will be processed and you will receive your Rewards points!

What is a remanufactured inkjet cartridge?
EnviroInks branded cartridges are professionally remanufactured inkjet cartridges. They are original manufacturer's brand inkjet cartridges that have been through our remanufacturing procedures.  Every inkjet cartridge has been thoroughly cleansed with some parts being exchanged for more suitable aftermarket replacements. The cartridge is then filled with high-quality ink, inspected for any possible imperfections, electronically tested and finally put through a thorough print test.  If the cartridge passes our unyielding standards, it has been remanufactured and is ready for sale!

Will my warranty be voided if I use a remanufactured printer cartridge?
Often customers have expressed a legitimate concern as to whether the use of compatible cartridges in their printer will void their printer's warranty. The answer is NO!

Below is a partial quote from the Magnuson-Moss Warranty Improvement Act, which protects your rights and your warranty.

MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT | United States Code Annotated | Title 15 Commerce and Trade, Chapter 50 Consumer Product Warranties 15 Section 2032  (c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if:  1) The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and  2) the Commission finds that such a waiver is in the public interest. 

More simply put, this means that your printer warranty cannot be voided just because you choose to use compatible products unless the manufacturer can prove that the compatible product caused direct damage to your printer. In cases such as this, the manufacturer may choose not to repair your printer but your warranty would remain in effect for all other warranty issues.

How should I handle my cartridge?
Never touch the electronic print head with any abrasive material. Use care when setting your cartridges down and do not place the print head in contact with any surface besides the printer.

If a coupon forces my order to go under $50 will I still get free shipping?
No, the order total after any coupons or discounts must be over $50 in order to receive free shipping in the U.S.
 
Can I use more than one coupon at a time?
No, only one coupon may be used per purchase.

Does the letter at the end of the HP inkjet cartridge part number matter?
For example, if the cartridge is a C6656A will the C6656AN work as well.  The letter at the end of HP ink cartridge numbers signifies the volume. Most HP cartridges only have one type such as the #56 which you will also see shown as the C6656, C6656A and C6656AN. HP sometimes shows the cartridge as the 56A or C6656A, but the full part number is C6656AN. All versions are the same product with the same ink volume. Only if the first letter after the numbers were different would it be the same cartridge with a different volume. Other first letters at the end such as 51645G and 51645A are the identical cartridge, but with different volumes. The G is the free starter cartridge that comes with a printer and the A is the regular high volume cartridge that is sold in stores. When our cartridges are manufactured we always fill the cartridges completely. So, regardless of the letter at the end of part number or the letter you are used to order you will always get a high volume cartridge for us.
 
Do you charge sales tax?
We only charge sales tax on all orders inside Texas. Our local tax rate is 8.25%.

Are you affiliated with the OEM manufacturers you sell on your website?
Apple®, Apollo®, Brother®, Canon®, Compaq®, Dell®, Epson®, HP®, iPod®, Lexmark®, Panasonic®, Samsung®, Sharp®, Tektronix®, Xerox® and other manufacturer brand names and logos are registered trademarks of their respective owners. We mention these Mfg. names for compatibility purposes only. We sell OEM, Generic & Remanufactured Inkjet Cartridges, Laser Toner Cartridges, Copier Toner Cartridges, Thermal Fax Rolls and CD/DVD Media. The condition of those products are listed in the description field of each item. We are in no way affiliated with the OEM companies listed on our website.
 
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