General Installation & Troubleshooting

How should I handle my cartridge? 
Never touch the electronic print head with any abrasive material. Use care when setting your cartridges down and do not place the print head in contact with any surface besides the printer.
What is this tape on my cartridge?
An adhesive tape can be found on some models of inkjets. It may be one of several different colors and is used to protect the print head during transportation.
Please remove the adhesive tape before installing the cartridge into your printer.
Also, please do not use any other type of tape to protect the print head of your cartridge when you remove it from the printer. Sticky tape will push the glue resin into the nozzles of the printhead, thereby clogging them.

Why is my new ink cartridge not printing?
This can happen to cartridges with attached print heads such as HP, Lexmark or Dell. All cartridges are weighed and tested before leaving the factory so lack of ink isn't the problem. It usually has to do with the print head of the cartridge not having any ink to feed it. This happens because cartridges are kept flat or upside down for weeks or months before being used and the ink settles away from the print head. The easiest remedy is to open the box and stand the cartridge upright for a few minutes before using. Then get a damp paper towel, fold it into quarters and sit the cartridge print head down onto it. Hold the cartridge down to the damp paper towel for three minutes. This will help pull the ink out of the print heads, priming them and getting them ready to print. Finally, install the cartridge into your printer and print a few test pages.
How can I get dried ink out of my inkjet print head so I can print again?
Place the clogged cartridge in about 1/4 - 1/2 inch of warm water for a few minutes. When ink starts to slowly leak out take the cartridge out of the water and dry it using a soft cloth to "Q-tip." Then place it back in your printer and run the print head cleaning utility that comes with your printer software. You may have to run this 2-4 times before printing quality is reestablished. If your print head is destroyed, as can happen, you will have to buy a cartridge and refill that cartridge before it is fully empty.
I am getting poor quality images from the printer, how can I tell if it is a problem with the printer or a problem with the toner cartridge?
Change the toner cartridge and print several pages. If the problem persists, it is most likely a service problem with the printer. If the problem goes away, it is most likely a problem with the toner cartridge.
Why was the page yield of my cartridge lower than what was quoted online? Why did the previous cartridge last longer?
The page yield of a cartridge can often be mistaken when trying to track the page yield by time as opposed to the percent coverage of each page. The amount of time it takes for a cartridge to go empty is a very poor indicator of page yield. It is important to understand how page yield is calculated in order to determine how many pages the cartridge should yield. The page yield of a cartridge is rated at 5% coverage of each page. This means that only 5% of each printed page is covered with ink or toner. A short text document or memo is a good example of 5% coverage of a page. If you are printing full page letters, legal size documents, photos or any kind of graphics the page yield of the cartridge may be substantially reduced.
There are two methods of calculating the page yield of a cartridge. The first method is to use the internal page counter of your printer if it is so equipped. Please refer to your printer's user manual for instructions. The second and most common method is to count the number of reams or boxes of paper each cartridge has used. When using either method, you should take into account the typical coverage of each page and the quality settings of the printer. If you are printing short text documents or memos then your cartridge should reach the rated page yield. If you are printing double sided documents, full page letters, legal size documents, photos or any kind of graphics the page yield may be substantially reduced.
The International Organization for Standardization (ISO) introduced the ISO/IEC 19752 standard method for measuring page yield in June, 2004. This means that from now on all printer and cartridge manufactures will be using the same testing process to determine the rated page yield of a cartridge. A sample of the ISO/IEC 19752 test document is shown below. If your printed documents typically exceed the 5% coverage as shown below then the page yield of the cartridge may be substantially reduced.
My printer says "LOW TONER" and I just put a new toner cartridge in - What should I do?
Have you ever put a "new" cartridge in the machine and the low toner light goes on. You may have mistakenly put an empty cartridge in the machine. If your office is like most, the toner cartridge is usually stacked near the printer. Mark your boxes as empty to avoid the frustration of running out of toner when you have to get that document printed! Also, you can remove the toner cartridge and inspect it for a seal that needs pulled prior to operation. Often the seal has not been pulled and the toner is not detected in the printer.

General Troubleshooting

Problem   Solution
Not Printing Was the seal tape removed? Remove seal from cartridge by pealing back slowly.
  Is it the correct cartridge for your printer model? Check the printer and manual to insure the cartridge is the correct model for your printer
Streaking or White lines in print Has a printhead alignment utility been performed? Perform printhead alignment utility according to printer operations manual.
  Has a printhead clean cycle been performed? Perform printhead clean cycle utility according to printer operations manual at least 3 times
Leaking Ink Is ink visible in the bag where the cartridge is sealed? If yes, return product for exchange
  Do you see drops of ink on the paper? Insure the printer is set properly for the type of media that is being used. Thicker media may scrape the print cartage causing what looks like ink drops or pooling .
Poor Print Quality Significant wicking or bleeding of text or colors? Insure the proper print mode is chosen in the printer software. Also insure the paper had not been subjected to moisture and extreme humidity
Cartridge not recognized Was the printhead seal tape removed? Remove the protective tape from the printhead and circuitry.
  Is it the correct cartridge for your printer model? Check the printer and manual to insure the cartridge is the correct model for your printer.
Cartridge will not fit into printer Was the transportation clip removed? Remove transportation clip and or print head seal tape and install into printer
  Is the cartridge in the correct position for installation? Insure the circuitry is installed into the printer, away from the operator. The label of the cartridge will be facing the operator
Streaky Printing Is your printer starting to produce pages full of odd lines or streaks of color? Check if the printer's heads are out of alignment. You can usually recalibrate the heads using the alignment tool in your printer software's utility section. This involves printing a pattern of lines on normal office paper and choosing which pattern looks best.
  Are the streaks of ink appearing along the length of the page or on the edges? The rollers or other parts of the transport system in your printer may have picked up some ink. Your printer's manual should include cleaning instructions, but if you can't find them, gently wipe surfaces that appear to have ink on them with a dry lint free cloth and see if this improves the next copy. Never use solvents or sprays, which can damage the printer, and try not to touch the ink cartridge.
Missing Color Are there missing colors or do the colors just not look right? Clogged printer heads can sometimes produce a similar effect to misalignment. But other symptoms include prints that are missing a color (giving them a patchy appearance) or that just don't look right (for example, blues where there should be purples). Most printer software has a head-cleaning tool in its utility section. However, because this uses a substantial amount of ink — shortening the life of your expensive ink cartridge — it’s best not to use it without due cause.

Activating this process is usually just a matter of clicking a 'clean heads' button in the software and waiting. In addition, many printers also have a manual system, where you have to press buttons on the printer itself in a given order.
Printer Pattern   One or more colors may have run out in the color ink cartridge. If your printer has separate cartridges for each color, just replace the empty ones, otherwise you'll have to replace the entire cartridge. 

Your printer has faulty heads. In some cases, where the heads are included in the cartridge, the solution is as simple as installing a new ink cartridge. However, some printers may need to be returned to the manufacturer to have the heads replaced, which can be pricey — you may be better off buying a new printer.

HP Support


  • For best results after you receive your cartridge, please allow the cartridge to sit upright over night in order for the ink to flow back into the sponge.
  • Take the empty printer cartridge out of the printer.
  • Remove the protective clip (for shipping) from the cartridge.
  • Remove the blue seal tape from new cartridge (Slowly!!! Please don't squeeze)
  • Place new cartridge in printer
  • Close printer lid.


Thank you for purchasing this premium remanufactured cartridge! Although every effort has been made to ensure a superior product, minor imperfections in the print quality may appear after installation with some remanufactured cartridges. If this occurs with your cartridge please follow these simple steps:
  • Remove the cartridge from the printer, and make sure the blue tape seal has been removed from the cartridge.
  • To obtain the best printing results, please run a nozzle check/cleaning according to your printer manual before printing.
  • Take a paper towel and fold it several times so it has several layers.
  • Press the cartridge print head against the towel with firm pressure for about 5 seconds.
  • Repeat step c several times, or until 3 ink colors appears on the towel. Ink can penetrate the towel, so protect fingers, clothing and furniture!
  • Re-install the cartridge and try printing again.

Dell/Lexmark Support

Dell and Newer Lexmark printers will receive the low ink message when using compatible cartridges. Rest assured, our compatible cartridges provide as much yield as the national brands. Please follow the below instructions.
  • Software will communicate that cartridges are empty when they are not. (Dell)
  • The code is hard written into the circuits. We can’t change the ink counter or we infringe.
  • Click through and continue to print. You can’t hurt the cartridge or the printer.
  • Light may stay on and message may continue to scroll saying the cartridge is empty.
  • If your cartridge is printing light or faded, it may be due to a default print setting where the software automatically defaults to use the color cartridge for Black and White printing when the black cartridge becomes empty.  Dell and Lexmark would most likely state that they made this change so that their customers could continue printing after their black cartridge becomes empty.  However, since many of the cartridges that we send out are going to read at or close to empty based on the software, this is a setting that you will need to change manually.  You simply need to go into the printing preferences under advanced options and more options to change this.  Just make sure that in the "Complete-A-Print" box for "Use Black cartridge for printing in Black and White" is checked.

Epson Support

The enclosed cartridge have been designed to be compatible fro use in the printers listed on the package. The appearance and operation of the cartridges may be different from the original cartridges because of their proprietary design. Please read and follow the instruction below carefully for proper installation.


  • Remove the used/empty cartridge from the printer in accordance with the printer user manual.
  • Unpack the new ink tank and remove the yellow packing tape on it.
  • Put ink tank into the enclosed adapter to make a cartridge. Do not touch the chip (green part) to avoid damaging the circuit.
  • Install the cartridge into the corresponding position in the printer.
  • Push both ends of the cartridge evenly until hearing clearly a “click” sound.
  • If the cartridge cannot be recognized by the printer after installation, take it out and reinstall.
  • For best results, conduct “Nozzle check” procedure immediately after installation. When a good test page is obtained, the installation is completed. If broken lines are found, conduct "Head Cleaning” procedure.
  • After you can print normally, a “Not recognized cartridge” message will pop up on your computer screen or the LCD screen of the printer when the ink is used up. Conduct “Replace Cartridge” procedure following the printer user Manuel. Replace the used cartridge.
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